Privacy Policy

How we use information

We use information for purposes connected with operating the website and providing casino services. We aim to collect and use information that is reasonably necessary for those purposes and to handle it in a fair and transparent way.

• To create, verify, administer and secure player accounts.
• To provide casino features, process account activity and maintain accurate records.
• To process deposits, withdrawals and other payment-related requests.
• To complete identity, age, security, anti-fraud and anti-money-laundering checks where required.
• To detect, investigate and prevent fraud, cheating, collusion, abuse, unauthorised access and other harmful or unlawful activity.
• To provide customer support, respond to questions and manage complaints or disputes.
• To meet applicable legal, regulatory, tax, accounting and responsible gaming obligations.
• To monitor website performance, troubleshoot problems and improve usability, products and services.
• To send service messages, security notices and other communications needed to manage an account.
• To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Information may be shared with service providers that help operate the website, including identity verification providers, payment providers, technology suppliers, customer support platforms, security services, analytics providers and professional advisers. These providers should only receive information relevant to the services they perform and are expected to handle it securely. Information may also be disclosed where reasonably necessary to protect players, the website or other people, or where disclosure is required or permitted by law.

Some service providers or recipients may process information outside Australia. Where information is transferred or accessed across borders, reasonable steps should be taken to protect it and to support compliance with applicable privacy requirements. Information may be combined with information from verification, payment or security partners where this is necessary to confirm activity, manage risk or meet legal obligations.

Your privacy rights and requests

Depending on the circumstances and the privacy rules that apply, players may have rights relating to their personal information. These rights can be subject to reasonable exceptions, identity checks, legal requirements, security concerns and the need to keep records that we are required to retain.

• Access: request information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal data to be deleted where there is no continuing lawful or operational reason to keep it.
• Marketing consent: withdraw consent to marketing communications at any time. This can usually be done through an unsubscribe option in a marketing message or by contacting support.
• Restriction or objection: in some circumstances, ask us to limit particular processing or object to certain uses of information.
• Complaint: raise a privacy concern with support and seek external assistance where this is available under applicable privacy arrangements.

To exercise a data right or ask a privacy question, contact support@roolicasino.wtf. Please include enough information for us to understand your request, such as the account username or registered details, but do not send unnecessary sensitive information. We may need to verify your identity before responding. This protects accounts and helps prevent personal information from being disclosed to the wrong person.

We will review privacy requests and respond within a reasonable period, subject to applicable requirements and the complexity of the request. If a request cannot be fully completed, we will generally explain the reason, such as a legal retention duty, fraud prevention requirement or the need to protect another person’s information. Closing an account does not automatically remove every record, because certain information may need to be retained for legal, security, dispute-resolution or accounting purposes.

Changes to this policy

This Privacy Policy may be updated when services, technologies, legal requirements or business processes change. The latest version will be made available on the website and will apply from the date shown or from the time it is published, as appropriate. Players should review this page periodically. Where a change is significant, additional notice may be provided through the website or by account communication.